About Us

911 Restoration of Central Maryland: A Family-Owned Business

Your local 911 Restoration is a family-owned business, run by uncle/nephew team John DeSantis and nephew Will DeSantis.

John worked in the finance industry for thirty years. In 2004, he and his nephew began an Internet company together. Five years later, the team got into construction, focusing on full house remodeling. They quickly discovered that renovation was a perfect fit for them both. They enjoyed the challenge of reconstruction and the satisfaction of turning a house into a home. John and Will also learned a lot about the value of empathy and communication when it comes to customer service. They eventually decided they wanted to do more with the skills and insight they’d gained over a decade in construction. They wanted to serve more people and become a resource to their neighbors in difficult times.

The solution was clear. It was time to open a restoration franchise to serve the people of Central Maryland.

John researched their options. After looking at several restoration companies, he and Will chose 911 Restoration, a top ranking franchise in the United States. John and Will were both drawn to 911 Restoration’s extensive support system for franchise owners. They knew working with this particular company meant having ample resources and educational opportunities to serve their community completely. Plus, 911 Restoration’s focus on comprehensive restoration aligned perfectly with John and Will’s business model. 

What Makes 911 Restoration Different

When you call 911 Restoration of Central Maryland, you can trust Will, John, and the rest of the team to do whatever it takes to make your property new again. 

911 Restoration provides full property restoration after any disaster. Services include water damage restoration, mold remediation, fire restoration, smoke removal, and sewage cleanup. Every technician on staff has been highly trained to fulfill every need. No matter what you’ve been through, they have the solutions to get you back on your feet. Roof repair, mold inspection, drywall replacement, sodablasting, structural drying… they do it all. And under the guidance of John and Will, the whole team rises to the highest standards in property restoration.

John and Will readily embrace 911 Restoration’s goal of providing compassionate service. They believe property restoration should be more than a cleanup-and-fix-it job. Instead, they seek to provide you with real, comprehensive solutions in the midst of a life-altering incident. Even minor property damage can be a huge source of stress. John and Will understand that when your home is flooded or your business is contaminated by mold, your property feels completely changed. They know you worry about the cost of rebuilding and cleaning. They know the very business of hiring a restoration contractor can feel confusing or overwhelming. That’s why they anticipate every worry and bring you solutions from the very first moment. And by “solutions,” we mean things like 24/7 availability, 45-minute arrival times, free insurance consultations, and crystal clear communication right from the start.

You can be certain that you’re always in good hands with 911 Restoration of Central Maryland.

A Fresh Start for Central Maryland Property Owners

John and Will place a high value on their customers because they place a high value on their community. They’ve built full lives here. Both John and Will attended the University of Maryland. They’re huge Ravens fans. And they’ve both chosen to raise their families in Central Maryland. John raised two kids here with his wife of 27 years. His daughter is now 21 and his son is 25. Will has been married for twelve years, and he and his wife have their hands full with three kids (9, 11, and 12) and two dogs.

Both Will and John volunteer with youth sports leagues, including baseball, basketball, and football. John has also been involved with St. Jude’s since he was 21 years old.

It’s safe to say Maryland is not just where they live. It’s home. And you’re not just a customer. You’re a neighbor.

All 911 Restoration franchises are driven by the philosophy that every challenge is an opportunity for a Fresh Start. And that’s what John and Will provide for their community. In any disaster, no matter how big or small, their team is there to help you rebuild and start again, stronger than before. John and Will take extreme pride in their work, and you can bet they’ll treat your property as if it were their own.

For peace of mind and the help of a true neighbor, choose 911 Restoration of Central Maryland.